Customer service quality and benchmarking in public transport contracts
نویسندگان
چکیده
منابع مشابه
Customer service quality and benchmarking in public transport contracts
As contracting of public transport services increases in sophistication, there is a growing focus on an increasing number of key performance indicators that emphasis service quality. Although contracts won under competitive tendering or by negotiation are assessed on a number of evaluation criteria, cost efficiency still remains the main basis for selecting a preferred operator. There has been ...
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ژورنال
عنوان ژورنال: International Journal of Quality Innovation
سال: 2015
ISSN: 2363-7021
DOI: 10.1186/s40887-015-0003-9